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hannaford to goYou click. We shop.

Hannaford To Go

How it works

Order online

Shop online and choose a pickup time that’s convenient for you.

We'll shop for you

Our expert shoppers will carefully select the best quality items for you, and keep them perfectly fresh or frozen until you arrive.

Pick up your order

We make it easy – just follow the Hannaford To Go signs when you arrive.

I like to start with my order history to make my list – it’s much easier and saves me time.

Westbrook ME Hannaford

Helpful tips

Start shopping

Sign in to your Hannaford account before you start, so that all your shopping is saved.

Many ways to shop

Shop directly from the Weekly Flyer, begin with your own order history, shop by department or simply type item names into the search bar.

Got coupons and rewards?

Perfect. They’re automatically applied when you pick up your order.

First order fee is waived

Try it out – the fee for your first order is always waived and there’s no minimum order requirement.

Same-day ordering

Choose your store and reserve your pickup time at least 4 hours ahead. All pickup times are subject to availability.

Shopping lists made easy

Saved shopping lists can give you a jump start on your orders.

Frequently Asked Questions

  • What if I can't find an item on the site?

    If you're unable to locate a product online, but think we carry it, add a note in the order comments when you check out. Enter as much information about the product as possible and we will make our best effort to find it for you.

    What is "average weight"?

    When you shop online certain items priced by weight, such as bananas or hamburger, will show an "average weight" and are ordered as "Each." The "average weight" is provided to help you understand the typical weight of a single item or package and to calculate an approximate price based on the quantity you choose.

    Example: The average beef chuck roast weighs 3.5 lb. When you select "each" and quantity 1 you'll receive a roast of about 3.5 lb. A single apple is about 0.45 lb. If you need 5 apples we will calculate the price in your cart based on the approximate weight of each apple. When we prepare your order we will weigh the items to determine the final price.

    Can I order my regular groceries and special occasion items like deli platters and birthday cakes together?

    Special occasion items like personalized cakes and platters require a 48-hour lead time before pickup. These items will have a "select preferences" button. During your online checkout you'll be asked to specify a pickup time for these items and a pickup time for your Hannaford To Go order.

    If you'd like to pick up your groceries and these special occasion items together, please use the "order comments" to let us know and also alert the Hannaford To Go associate at time of pickup that you have a special occasion order. Remember to plan ahead and order early.

    Can I add special instructions regarding products?

    Yes. Want bananas that are a little green? Want your steak 2-inches thick? You can add special instructions to each item in your shopping cart. You can also leave a note if there are items on your list for which you don't want any substitutions.

    Can I buy age restricted items like tobacco or alcohol online?

    If your store carries alcoholic beverages and/or tobacco items, you can order them for pickup. We will check your identification to validate age at pickup. If an adult over the age of 21 for alcohol or 18 for tobacco is not paying at the time of pickup for the age restricted items, the alcohol products and/or tobacco items will be removed from the order.

    Please note: Due to state law both the driver and the customer that is paying for any Hannaford To Go transaction involving alcohol purchases will be required to show a valid ID.

    Can I modify or cancel an order?

    For same‐day orders placed at least five hours in advance you will have one hour to modify. For next day orders please use the following guidelines:

    If your pickup time is Last chance to modify order
    Before 2 p.m. 4 a.m. day of pickup
    After 2 p.m. 9 a.m. day of pickup

    If you would like to modify your order please log in and visit your account page. If the store has not begun processing your order you can edit or cancel. If your order is already being processed, you may contact the store to reschedule or add items.

    When you edit your order online please be aware that you will need to go through the online checkout steps again and will receive an updated email confirmation and a new order number.

    What will I receive for order confirmation?

    We will send you an email confirmation. You can also choose to have a text reminder sent on the day of your pickup. Select your email and text preferences in your account.

    Are there any items I can't order online?

    There are only a few items that are not available online like greeting cards and select seasonal items.

    Can I use Hannaford To Go to order large quantities and bulk orders?

    To accommodate very large or bulk orders please call your home store 48 hours prior to placing the order with Hannaford To Go so our associates can verify quantity on hand. Providing the store with advance notice will help ensure products will be available when you want to pick them up. Please note that bulk pricing for turkeys and hams applies to orders of 10 cases or more and will need to be ordered directly through the meat department.

  • Will the prices be the same on the day of my pickup?

    At the end of the online checkout process you will receive an "estimated total." Your final order total at pickup will differ to reflect items sold by weight such as produce and meat items.

    Your final total at pickup will reflect the prices in-store on the day of pickup, plus taxes and bottle deposits. You may find differences due to regular price changes or flyer price changes.

    Remember, our flyer is in effect from Sunday to Saturday, so orders that cross over into a new week may have different pricing.

    What is the fee for this service?

    The service fee is always waived for your first order. Beyond the first order, a fee of $5 or less is charged depending on the amount of your order and your location.

    Can I use coupons?

    Yes, you can. Bring your coupons with you when you pick up and your service associate will apply them to your order.

    What are the payment options?

    Payment is taken at the store upon pickup. At this time, we do not accept online payment.

    Payments by credit card, debit card, cash, check or gift card will be tendered at your vehicle. If you wish to pay with EBT or a debit card requiring a PIN, just inform your service associate when you arrive. You'll need to enter the store to conclude your order for EBT or debit card payments requiring a PIN.

    We are unable to accept WIC payments for online orders at this time.

    For walk-in stores payment will be made at the Hannaford To Go counter inside the store.

  • When can I pick up and do you offer same day pickup?

    Place your order a minimum of four hours in advance for a same-day pickup. All pickup slots are subject to availability. There are limits on the number of orders for each hourly time slot.

    We offer pickup service seven days a week from 9 a.m. to 9 p.m.*

    During checkout you will be able to choose from available dates and times. You can pick up anytime within the hour slot you choose. The beginning and end of the hour time slot tend to be the busiest.

    *Sunday ‐ 9 p.m. pickup is not available for MA stores.

    Where do I go to pick up my order?

    Pickup for each store differs slightly. When you arrive look for the Hannaford To Go navigation signs in our parking lot to find the designated pickup area. Stores that offer walk-in pickup do not have designated parking spots.

    What if I arrive outside of my pickup window?

    Depending on what time of day you arrive to pick up your order, you may be asked to pull into one of the Hannaford To Go reserved parking spots to wait. Associates will focus on the customers that arrive within their scheduled pickup window and get to you as soon as they can.

    Can someone else pick up my order?

    Sure! However, if you have age restricted items in your order such as alcohol or tobacco, they must provide their own valid identification for proof of legal buying age. Your designate must pay for the order as well.

    What happens if there are severe weather issues on my pickup day?

    In the event of severe weather such as power outages or snow/ice storms that prevent product availability or employee access to the store, we will contact you to make other arrangements.

    Delivering Hannaford To Go orders to customers' vehicles will be restricted during thunderstorms because of the potential for lightning strikes. The Expeditor on Duty will contact you to postpone pickup until the storm has passed.

    Can I pick up my pharmacy prescriptions with my online order?

    No, unfortunately we cannot combine a prescription order with your groceries.

  • What is your substitution policy?

    Our goal is to be in stock on all items. However, if an item is not available your shopper will select either the same product in the closest size package or a comparable replacement that meets a specific nutritional aspect of the product you ordered (e.g., organic, low sodium, fat free, etc.).

    In the event of a substitution your final total will reflect the price of the replacement item. At the time of your pickup we will review any substitutions with you. You may refuse any of the suggested items.

    What if I want to return an item?

    Products purchased through Hannaford To Go have the same quality guarantee that you're accustomed to in our store. All store return policies apply to your Hannaford To Go order.

    What if I didn't receive an item in my order?

    Please check your receipt first to see if you were charged for the item – it may have been out of stock and a suitable substitution not found. If so, you should have been informed and it will be noted on your order summary. If you were charged for an item that you didn't receive please call the store for assistance.

    Please be aware that certain hot, prepared foods, such as rotisserie chickens and hot wings, are not available for pickup prior to 11 a.m. If your pickup is scheduled prior to 11 a.m. and includes these items we will try to substitute with a cold alternative if available.

  • Can I return my Hannaford To Go bags so they can be used again?

    To ensure sanitation and food safety, we’re unable to reuse your bags for Hannaford To Go orders. We encourage you to reuse Hannaford To Go bags at home, though, and we offer recycling bins in the entryway of the store when you are ready to recycle them.

    Can I use my smart phone to place a Hannaford To Go order?

    You can shop, modify or cancel orders on our mobile site. Visit hannaford.com from your mobile phone's browser. There's no app to download. Your shopping lists and cart are the same on your mobile device as your computer. Any changes you make, while logged in, will be accessible to you from both devices.

    Do you accept phone orders?

    Sorry, Hannaford To Go has been designed exclusively as an internet-based shopping experience.

    Should I give a tip?

    Please, no tips. It is our pleasure to provide this service to you, our valued customer. Your return business, recommendation to friends and family, and thanks are the best tip we can receive.