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Important Updates on Our Response to COVID-19

As the scope and impact of coronavirus (COVID-19) continue to evolve, Hannaford remains focused on providing you and our communities with the food, medicine and other essentials your family needs. Our top priority continues to be the health and safety of our customers and our associates. We are closely monitoring the situation and reacting quickly to changing circumstances, and we will continue to update you with the latest information here.

Face masks/face coverings for customers:

We are requiring all customers who are medically able to wear a face covering to do so while shopping in our stores. We will be providing free masks for customers who need one. We appreciate our customers' cooperation and need their support by wearing masks or face shields while in the store. Hannaford is abiding by all state and local laws relating to the use of face coverings.

Face mask requirement for associates:

Masks, face shields and gloves are available to all store associates. We are currently requiring all associates who are medically able to wear face coverings to wear masks or face shields, even in states that haven't mandated the practice by law. Gloves are required for those jobs where the CDC and other health officials have provided guidance that they should be worn.

New hours for seniors and the immunocompromised:

New dedicated shopping hours for senior citizens 60 and older and individuals with compromised immune systems, including pregnant women and caregivers shopping for the immunocompromised. Currently, most stores reserve 7 a.m. – 8 a.m. on Tuesday, Wednesday and Thursday mornings. In Massachusetts, those special hours are 7 a.m. – 8 a.m. daily.

New temporary store hours:

Be sure to check your store to see what the new temporary hours are. Find Your Store

New pharmacy pickup and mailings:

We are now offering temporary curbside pickup and mailings for prescriptions. Please contact your pharmacy directly for more information about these options. Payment by credit card will be requested prior to pickup and mailings. Find Pharmacy

 

Safety and Product Updates

Hannaford has taken extensive steps to ensure our associates and customers are safe during this health crisis. This work is guided by the Centers for Disease Control and Prevention's science-based recommendations and updated as new information and guidance are provided. These measures include:

Customer health and safety

  • Whenever possible, please send in only one person per family to shop. We are limited by law as to how many people we can allow in the store at one time.
  • There may be a line outside the store, and customers are asked to please stand 6 feet apart.
  • We are asking all customers who are medically able to wear a face covering to do so while shopping in our stores. We appreciate our customers' cooperation and need their support by wearing masks or face shields while in the store. Hannaford is abiding by all state and local laws relating to the use of face coverings.
  • Please follow the one-way traffic arrows in the aisles to maintain a 6-foot distance from others at all times.
  • Dedicated shopping hours for senior citizens 60 and older and individuals with compromised immune systems, including pregnant women and caregivers shopping for the immunocompromised. Currently, most stores reserve 7 a.m. – 8 a.m. on Tuesday, Wednesday and Thursday mornings. In Massachusetts, those special hours are 7 a.m. – 8 a.m. daily.
  • Bag policy:
    • Due to the Coronavirus health emergency, we are currently using only new paper, plastic, or newly purchased reusable bags for your groceries, except for New York, Massachusetts, & Vermont. In New York State and Massachusetts, customers may bring reusable bags from home; however, for the safety of our associates, we will ask that you bag your own groceries in these previously used bags. In Vermont, associates will bag groceries in clean reusable bags brought from home. This includes any bags brought from outside our stores as well as, but not limited to, fabric, plastic, paper and mesh. In all states, we will bag your groceries using new reusable totes if you purchase those bags with your order.

Associate health and safety

  • Plexiglass protection barriers have been installed at the registers between customers and the cashiers.
  • Masks, face shields and gloves are available to all store associates. We are currently requiring all associates to wear masks or face shields, even in states that haven't mandated the practice by law. Gloves are required for those jobs where the CDC and other health officials have provided guidance that they should be worn.
  • Associates are now wearing yellow vests for better visibility and as a reminder to customers to maintain a six-foot separation from them and from each other.

Social distancing

We have implemented several tactics to ensure safe social distancing for both customers and associates in our stores, including:

  • We are now offering temporary curbside pickup and mailings for prescriptions. Please contact your pharmacy directly for more information about these options. Payment by credit card will be requested prior to pickup and mailings. Find Pharmacy
  • Clear signage throughout the store, and overhead announcements emphasizing six-foot distancing practices.
  • Signage and floor decals indicating six-foot spacing for customers waiting in line at the checkout.
  • Six-foot distancing practices for customers outside the store who are waiting to enter.
  • One-way directional signage in aisles for safer customer traffic flow.
  • Limits on the number of customers allowed to enter the store at any one time. These limits are calculated by the square footage of each store location, or as required by law.
  • Our customers also can help us keep the number of people shopping our stores or waiting outside to a minimum. We ask that you please shop alone or with as few others as absolutely necessary; make one larger trip, rather than several smaller ones; and try to visit the store during off-hours. Our busiest times are from 4-6 p.m. weekdays, Saturday mornings and early afternoon Sundays. We also are busy when stores first open daily.

Product availability, limits and refunds

Due to unprecedented demand, we are experiencing out-of-stock conditions on some products. It's important for you to know:

  • Beginning May 10, seafood service cases will reopen while following enhanced social distancing standards in support of both our customers and associates. Deli will resume services from 7 a.m. to 7 p.m. providing a more limited assortment. Other self-service food stations including salad bars, hot bars and self-service bakery will remain closed, but we are offering a wide variety of pre-packed products in these departments.
  • We receive new shipments to our stores day and night and we're doing our best to keep up with demand and find new suppliers to fill the gaps. Inventory levels are improving every day, and we ask for your patience as we manage inventory levels on high-demand items.
  • We have placed purchase limits on some products. The products with purchase limits vary widely and will be posted in the store.
  • Due to safety concerns, we are unable to process most returns, refunds, or rainchecks at this time. However, we will continue to honor our double money back quality guarantee. If an item has been recalled, we will still provide a refund.
  • We want to thank and acknowledge the over 800 local farmers and producers who have stepped up to provide additional inventory during this time. We value their partnership now more than ever.

Hannaford To Go Updates

Time Slots:

  • Due to high demand and product availability, Hannaford To Go time slots and hours are limited. Please check back at 8 p.m. for newly open time slots.
  • Check available time slots BEFORE starting your order.
  • Time slot selector shows real-time availability. Kindly refrain from calling stores directly as they cannot open a time slot for you.

Walk-In Stores

In lieu of curbside pickup, the stores below offer Hannaford To Go walk-in pickup:

  • ME: Ellsworth
  • VT: Middlebury, Rutland

When picking up your order at these stores:

  1. Please arrive during the one-hour time slot you have selected.
  2. Simply park as usual in the parking lot and come inside to the Hannaford To Go counter.*
  3. Our associate will ask you for your desired payment method and will review substitutions and out-of-stock items in your order.

*ME walk-in stores only: Due to a statewide mandate, a limited number of customers will be allowed in the store at one time. As a Hannaford To Go customer, you will be exempt from waiting in line to enter the store. Be sure to show your order confirmation email to the associate at the front door. Please hold the printed documentation or phone up from a 6-foot distance for proof of order. For your safety, associates will NOT handle your personal mobile device.

Given the rapidly changing impact of the COVID-19 crisis we will update you here and by email, should there be any changes to our service.

All Hannaford To Go locations have resumed with limited time slots and hours. Please be aware that there will be some temporary limitations that will impact your shopping experience, including social distancing practices. We appreciate your patience and understanding during this time.

Supporting Our Communities

Hannaford donates $250,000 to support local farms impacted by COVID-19

Hannaford donated $250,000 to support 250 farmers in Maine, New Hampshire, Vermont, New York and Massachusetts that have been adversely impacted by the coronavirus global health pandemic. The farms received funding via the American Farmland Trust's Farmer Relief Fund, which provides farmers with grants to help them navigate challenges related to the COVID-19 crisis. The donation directly supports small local farmers and producers who have experienced market disruptions as their primary buyers and points of sale, including farmers markets, restaurants and schools, have closed or drastically decreased operations to mitigate the spread of COVID-19. This donation is an extension of Hannaford's commitment to locally grown products and the farmers and producers who serve an integral role in nourishing communities. A total of 250 farms will receive funding as a result of the donation from Hannaford, including:

  • 100 farms in Maine
  • 66 farms in Vermont
  • 51 farms in New York
  • 23 farms in New Hampshire
  • And 10 farms in Massachusetts

Since March 2020, Hannaford has donated $1 million to COVID-19 relief efforts, including hunger relief and homeless outreach organizations.

Individuals who wish to make donations to the American Farmland Trust's Farmer Relief Fund may do so online at https://farmland.salsalabs.org.

Hannaford donates $750,000 to COVID-19 response efforts

In response to the COVID-19 crisis, Hannaford donated an additional $750,000 to numerous hunger relief and homeless outreach organizations throughout the Northeast as we work to support some of the most at-risk members of our communities. These donations are in addition to Hannaford's ongoing, substantial support of charities and community groups across the Northeast. The COVID-19 donation includes:

  • A total commitment of $550,000 to food banks in Maine, New Hampshire, Vermont, New York and Massachusetts.
  • A total of $200,000 to organizations that work with homeless people. This donation will be used to help create social distance among these individuals, while helping them to meet the most-basic needs of survival and staying healthy amid the crisis.

How You Can Help

Individuals who wish to make donations to support these organizations may do so online.

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